Become A Member


Membership Categories

Membership comprises of General Member and Associate Member categories. There shall be 2 (two) categories of Membership i.e. ‘General Member’ and “Associate Member”.

I. Any individual, firms, joint stock companies or associate body whether local or foreign engaged in call center operation or Business Process Outsourcing (BPO) in the country having obtained license or permission from Bangladesh Telecommunication Regulatory Authority (BTRC) or any other appropriate Government authority of Bangladesh shall be eligible for General Membership.

II. Individuals, firms, joint stock companies or associate bodies whether local or foreign engaged in providing infrastructure and support services to call center and/or Business Process Outsourcing operations, Freelancers (having trade license) and industry members having obtained necessary permission or license for the purpose from any appropriate government authority of Bangladesh shall be eligible for Associate Membership subject to the condition that this category of members shall not have any voting right.

Membership Enrollment Process

To enroll as a Member (General or Associate) of BACCO, please follow the following process:

  1. Fill the Membership Application Form
  2. Attach all the documents mentioned in the Checklist of Documents
    • Up to date trade license mentioning nature of business in line with the scope of membership criteria.
    • Company Tax Payer Identification (TIN) Certificate.
    • Brief Company Profile on the Company Letterhead (including human resources with organigram, list of infrastructure, area of business with product line up).
    • An attested copy of Memorandum and Articles of Association to be provided in case of companies, Partnership deed in case of partnership
    • Details of the representative, in terms of educational and professional background.
    • Photo of representative
    • Photocopy of the License from BTRC
    • Bank Certificates
    • Declaration in letter head signed by CEO / Chairman to the effect that “there is no criminal / bankruptcy in the name of directors.”
  3. Enclose the necessary pay orders:
    • One Time Annual Admission Fees- Tk. 10,000/- for General or Associate member (non-refundable)
    • Annual Subscription Fees as applicable on membership category Upon receive of payment and relevant documents BACCO Secretariat will confirm the documentation and may visit your office location and will forward this application to Membership Approval Committee for recommendation and to Executive Council for approval.

Membership certificate

Members of the association will be awarded with one year valid “Membership Certificate” after clearing the annual fees. The certificate will be renewed in each year by paying the annual fees.

Eligibility

Any firm or company thereof registered or incorporated in Bangladesh and conducting business in Call Center Software, Call Center Services, Hosted Call Center Service Provider, BPO and/or associated services is eligible to apply for membership provided:

  • Its main activity is the development of Call Center software and providing Call Center services or associated services;
  • It performs this activity for commercial purposes.

I. Any individual, firms, joint stock companies or associate body whether local or foreign engaged in call center operation or Business Process Outsourcing (BPO) in the country having obtained license or permission from Bangladesh Telecommunication Regulatory Authority (BTRC) or any other appropriate Government authority of Bangladesh shall be eligible for General Membership.

II. Any individual, firm, joint stock company or associate body engaged in Call Center operation and/or Business Process Outsourcing having obtained license from BTRC or any other appropriate government authority in Bangladesh shall be eligible for membership of the Association in their individual, conventional or corporate name subject to acceptance of following terms and conditions:

a) Activities of the member must not be detrimental to the Society and law of the land;
b) Must pay annual fee, admission fee and/or any other fee/levy etc. levied as per decision the Executive Committee in time;
c) Member should be loyal to the idealism, aims and objects of the Association;
d) Must not be involved in anti-state or anti-social activities;
e) No member shall try to utilize the services of the Association’s office unlawfully in order to fulfill his/her individual or company interest; No member shall try to interfere with the day to day activities of the Association’s Secretariat/office. However, if any one has any grievance, he/she may take it up with the President of the Association in writing who will try to resolve the issue taking the Executive Committee on board.

Compliance

BACCO will review the operation of existing members to check that they are actively engaged in the business of BPO services within the scope of the association every year for continuation of membership. Members are required to fill a form and return back to BACCO within January 31 every year.

Fee Structure

The current fee structure for fresh applicants for BACCO membership falls under two heads:

  • On applying to the Association every applicant will be charged a one-Time admission fee of Tk.10,000.00 for General Member or Associate Member. This amount is nonrefundable.
  • The Annual Subscription Fee is Tk. 10,000.00 for General or Associate Member.

Please note that all payments have to be made by pay order in favor of ‘Bangladesh Association of Call Center and Outsourcing (BACCO)’.

Membership fees may be revised at any time at General Meeting.

Membership Dues:

 All membership dues are payable in advance for a calendar year in full and become due on the first day of January each year and are payable before the end of February of the year.Members, who have not cleared the arrears for 6 months, shall be disqualified from taking part in any proceedings of the association.

 

Cessation of membership:

01. The name of members shall be deleted from the register for defaulting members who will not be clearing annual subscription within 8 months from the date of due (Currently January 1).

02. Member may resign from the association at any time giving 30 days written notice and clearing the dues.

03. The council shall have the power by resolution to expel from membership of the association any member who, in the opinion of the council, is guilty of professional misconduct or has committed a breach of the provisions of the article of association, after providing reasonable opportunity to such member to show cause against such expulsion and after receiving from him a statement or explanation in writing.

04. A member shall ipso facto cease to be a member of the association:   

                        In case of he / she become insolvent

                        In case his / her company goes into liquidation

                        In the event of that at any time such member shall not be actively engaged in the BPO services within the scope of the association.

  

Code of Conduct:

All members of BACCO should conform to the Code of Conduct of the Association, as given below:

Relations with Clients: Members must deal with clients in an ethical manner, agreements and terms & conditions need to be accurately and clearly stated and implemented in good faith; job undertaken should be completed on time in an efficient manner and the interest of clients should be safeguarded maintaining full confidentiality.

Relations with Other Members: Members must convey a professional and constructive attitude in dealing with other members, displaying courtesy and fairness; proper respect should be shown to property rights, work outcomes, confidential information, and client/vendor relations of fellow members; members will not engage in damaging, reproachful or predatory tactics. In recruiting employees from fellow member companies, appropriate clearance in the form of No Objection Certificate must be obtained in order to avoid any dispute. BACCO will have the right to neutralize any such conflict through arbitration and the members involved must conform to the decisions of the arbitration committee of BACCO.

Relations with Employees: BACCO members shall take necessary steps to hire quality employees, offering equal and fair prospects for career growth and advancement. All employees will be given a letter of employment stating the terms and conditions of employment and the employer must honor these terms. Furthermore, the employees should be duly notified regarding their obligation to keep important data confidential and maintain professional conduct, failure to which would result in legal consequences.

Relations with International Community: BACCO members should promote communication and business dealings with organizations in foreign countries in accordance with international cooperation. They must take care not to diminish Bangladesh’s growing image abroad; rather their efforts must uphold and contribute towards the positive branding of the country in the course of conducting international business.

 

 Election / Nomination to the Executive Council:

Members enrolled for more than 120 days and have their updated TIN, trade licenses and membership dues will be eligible for becoming a voter. Each of the members will have single vote.

The general management of the Association is vested in the Executive Council, which shall consist of 12 members ( 11 from the General members and 1 from the Associate member ). The Executive Council will be elected for a 2-year term. And a single member can be elected continuously up to 6 years.

Members will be vote for their representative as per their membership category. After the election, 12 Executive Council members will elect the office bearers among themselves by voting.

Meetings of the Executive Council shall be held not less than once in 3 months.

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