Membership comprises of General Member and Associate Member categories. There shall be 2 (two) categories of Membership i.e. ‘General Member’ and “Associate Member”.
I. Any individual, firms, joint stock companies or associate body whether local or foreign engaged in call center operation or Business Process Outsourcing (BPO) in the country having obtained license or permission from Bangladesh Telecommunication Regulatory Authority (BTRC) or any other appropriate Government authority of Bangladesh shall be eligible for General Membership.
II. Individuals, firms, joint stock companies or associate bodies whether local or foreign engaged in providing infrastructure and support services to call center and/or Business Process Outsourcing operations, Freelancers (having trade license) and industry members having obtained necessary permission or license for the purpose from any appropriate government authority of Bangladesh shall be eligible for Associate Membership subject to the condition that this category of members shall not have any voting right.
Members of the association will be awarded with one year valid “Membership Certificate” after clearing the annual fees. The certificate will be renewed in each year by paying the annual fees.
Any firm or company thereof registered or incorporated in Bangladesh and conducting business in Call Center Software, Call Center Services, Hosted Call Center Service Provider, BPO and/or associated services is eligible to apply for membership provided:
I. Any individual, firms, joint stock companies or associate body whether local or foreign engaged in call center operation or Business Process Outsourcing (BPO) in the country having obtained license or permission from Bangladesh Telecommunication Regulatory Authority (BTRC) or any other appropriate Government authority of Bangladesh shall be eligible for General Membership.
II. Any individual, firm, joint stock company or associate body engaged in Call Center operation and/or Business Process Outsourcing having obtained license from BTRC or any other appropriate government authority in Bangladesh shall be eligible for membership of the Association in their individual, conventional or corporate name subject to acceptance of following terms and conditions:
a) Activities of the member must not be detrimental to the Society and law of the land;
b) Must pay annual fee, admission fee and/or any other fee/levy etc. levied as per decision the Executive Committee in time;
c) Member should be loyal to the idealism, aims and objects of the Association;
d) Must not be involved in anti-state or anti-social activities;
e) No member shall try to utilize the services of the Association’s office unlawfully in order to fulfill his/her individual or company interest; No member shall try to interfere with the day to day activities of the Association’s Secretariat/office. However, if any one has any grievance, he/she may take it up with the President of the Association in writing who will try to resolve the issue taking the Executive Committee on board.
BACCO will review the operation of existing members to check that they are actively engaged in the business of BPO services within the scope of the association every year for continuation of membership. Members are required to fill a form and return back to BACCO within January 31 every year.
The current fee structure for fresh applicants for BACCO membership falls under two heads:
Please note that all payments have to be made by pay order in favor of ‘Bangladesh Association of Call Center and Outsourcing (BACCO)’.
Membership fees may be revised at any time at General Meeting.
All membership dues are payable in advance for a calendar year in full and become due on the first day of January each year and are payable before the end of February of the year.Members, who have not cleared the arrears for 6 months, shall be disqualified from taking part in any proceedings of the association.
01. The name of members shall be deleted from the register for defaulting members who will not be clearing annual subscription within 8 months from the date of due (Currently January 1).
02. Member may resign from the association at any time giving 30 days written notice and clearing the dues.
03. The council shall have the power by resolution to expel from membership of the association any member who, in the opinion of the council, is guilty of professional misconduct or has committed a breach of the provisions of the article of association, after providing reasonable opportunity to such member to show cause against such expulsion and after receiving from him a statement or explanation in writing.
04. A membership factor cease to be a member of the association:
-In case of he / she become insolvent
-In case his / her company goes into liquidation
-In the event of that at any time such member shall not be actively engaged in the BPO services within the scope of the association
Members enrolled for more than 120 days and have their updated TIN, trade licenses and membership dues will be eligible for becoming a voter. Each of the members will have single vote.
The general management of the Association is vested in the Executive Council, which shall consist of 12 members ( 11 from the General members and 1 from the Associate member ). The Executive Council will be elected for a 2-year term. And a single member can be elected continuously up to 6 years.
Members will be vote for their representative as per their membership category. After the election, 12 Executive Council members will elect the office bearers among themselves by voting.