I am proud of BACCO and its members for offerings towards the success of the BPO industry and in making Bangladesh as a preferred IT destination.

Beyond the numbers, the BPO industry is a catalyst for human potential. It empowers our younger generation, transforming aspirations into thriving careers. BACCO is committed to cultivating an ecosystem where talent flourishes and drives Bangladesh's economic growth

Bangladesh, as a recently emerging global BPO player, enters a landscape wherein highly established locations such as India and the Philippines have already proven success in their respective niches. Asia, Latin America, and Eastern Europe have also risen to become notable competitors in the BPO space. To effectively guide Bangladesh's BPO development, a comprehensive analysis of the global landscape is essential.

Despite the growing competition, the global services outsourcing market has steadily expanded, with BPO playing a pivotal role,both in terms of horizontals and verticals. Not only has BPO have grown not only in complexity but also in demand. Initially driven by cost-savings, BPO has evolved to become even more crucial to corporate bottom lines– contributing to enhancing efficiency, productivity, and innovation. It is this continuous evolution (and growth) that has opened up the supply-side market for various players to enter and thrive, with each player ambitioning to establish their own niches in the vast services outsourcing landscape.

To maximize Bangladesh's potential in the competitive global BPO market, it's crucial to align our growth strategy with the latest industry trends. This way, the country may better understand the immediate opportunities it can take advantage of given its current situation. As the central trade body and advocacy group for the IT/ITES & BPO industry in Bangladesh BACCO will evaluate Bangladesh’s current BPO industry, identifying closest term opportunities matched with global market trends. Further, we will also analyze Bangladesh against its foremost competitors in the BPO market, drawing comparisons among their inherent qualities to determine potential success factors for Bangladesh as a services outsourcing destination. Lastly, we will also outline Industry Statistics which are essential to monitor industry growth and development, and the associated institutions from which to draw these data sets from. Overall, this website is intended to serve to analyze market trends of potential opportunities and country competitors, laying a solid foundation for succeeding sections, and deliverables of the Bangladesh BPO Industry Development Strategy.

Faisal Alim
Secretary General