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About BACCO

Bangladesh Association of Call Center and Outsourcing

Bangladesh Association of Call Center and Outsourcing (BACCO) is making every effort with the Government to achieve the Prime Minister's 'Digital Bangladesh Vision' as one of the front-line soldiers from ICT Sector.

Since our inception in 2011, we represent the Business Process Outsourcing (BPO) and Call Centre industry in Bangladesh. We advocate and work with all stakeholders in this industry to create the right ecosystem; to grow this industry by 1,00,000 of middle income sustainable jobs for our youths by 2025. 

Among all events of BACCO, ‘BPO Summit Bangladesh’ has been the largest congregation of the IT stakeholders arranged by BACCO in association with ICT Division in the year 2015, 2016, 2018 and 2019. The BPO summits have played vital role in the development and growth of the BPO industry as from the graphs it is seen that, industry revenue amounted 300 USD in 2018 from 160 USD as a positive outcome of the summits as it gained full exposure of the international stakeholders.

Over the years, one of the key reasons behind the growth of BPO in Bangladesh has been the extended support of the Governm

ent led our Development Plan,which ensured incentivized local and international investments and other tax benefits. Also, there have been other contributing factors as well which have played a huge role in how the BPO industry has changed the face of the nation's economy. The BPO industry alone holds the revenue worth approximately US$160 million (ICT Division, et al, 2016; ICT Division and BACCO, 2015). It is to be mentioned that the industry revenue of BPO sector was $12 million in 2012 and reached to $52 million in the next year and $81 million in 2014 (ICT Division et al, 2016). The revenue of the global BPO industry amounted to 26 billion U.S. dollars in 2019. Currently, the industry has grown to a $600 million and expecting to meet the target of 1 billion within 2025. BACCO is working relentlessly towards this target. 



What They Say About
BACCO

Don't Imitate, rather innovate !

“The BPO industry of Bangladesh has shown tremendous potential since its inception in 2009. Bangladeshi BPO entrepreneurs should explore opportunities through their innovative ideas as there are new services that are coming online that perhaps we have not even imagined".

Sajeeb Wazed

Honorable Advisor to Prime Minister

Bangladesh

Helping country to Move Forward !

Bangladesh is moving forward by fulfilling all the conditions to grow into a developing country despite the Corona pandemic. ICT has now turned as the third largest field of foreign exchange earner in the country after the garments and remittance sectors.

Zunaid Ahmad Palak

State Minister, ICT Division

Bangladesh

Digital Advancement !

"Once we could not the computer mouse properly. We have progressed so much, now globally people respect us over our development especially in digital revolution."

Mustafa Jabbar

Minister, Post and Telecommunication Division

Bangladesh

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