Bangladesh Association of Contact Center and Outsourcing (BACCO) is the central trade body and advocacy group for the IT/ITES & BPO industry in Bangladesh. As a non-profit organization, BACCO plays a vital role in promoting the growth and development of the industry, enhancing its global competitiveness, and fostering a conducive business environment. 

Since our inception in 2011, we represent the Business Process Outsourcing (BPO) and Call Centre industry in Bangladesh. Our core mission is to cultivate an environment that fosters the creation of hundreds of thousands sustainable middle-income jobs for Bangladesh's youth by creating Bangladesh as one of the major hub for foreign businesses to outsource to.

Among all events of BACCO, ‘BPO Summit Bangladesh’ has been the largest congregation of the IT stakeholders arranged by BACCO in the year 2015, 2016, 2018, 2019 and 2023. The BPO summits have played vital role in the development and growth of the BPO industry as from the graphs it is seen that, industry revenue amounted 300 USD in 2018 from 160 USD as a positive outcome of the summits as it gained full exposure of the international stakeholders.

Over the years, the BPO industry's growth in Bangladesh has been fueled by its ability to offer young talent a dynamic and rewarding career path. The industry has created a wealth of opportunities for young people to develop in-demand skills, gain valuable experience, and build successful careers. This increased the talent pool rapidly, coupled with the country's cost-effective business environment, has positioned Bangladesh as a global leader in providing high-quality, affordable BPO services, benefiting businesses worldwide.

Also, there have been other contributing factors as well which have played a huge role in how the BPO industry has changed the face of the nation's economy. The BPO industry alone holds the revenue worth approximately US$160 million (ICT Division, et al, 2016; ICT Division and BACCO, 2015). It is to be mentioned that the industry revenue of BPO sector was $12 million in 2012 and reached to $52 million in the next year and $81 million in 2014 (ICT Division et al, 2016). The revenue of the global BPO industry amounted to 26 billion U.S. dollars in 2019. Currently, the industry has grown to a $600 million and expecting to meet the target of 1 billion within 2025. BACCO is working relentlessly towards this target.